Shipping policy

Thank you for shopping with us! We are committed to delivering your order as quickly and safely as possible. Please find the details of our shipping policy below:

1. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification once your order has shipped.

2. Estimated Shipping Time

  • Once processed, shipping typically takes 7 to 12 business days to arrive at your destination.

  • Note: Delivery times are estimates and may vary slightly depending on your local postal service and customs clearance.

3. Tracking Your Order

  • When your order has shipped, you will receive an email notification from us which includes a tracking number you can use to check its status.

  • Important Note on Tracking: Please allow 2 to 3 business days for the tracking information to update in the system after you receive your shipping confirmation email. If the tracking status appears pending or unavailable initially, please rest assured that your package is already on its way and the carrier is updating their global database.

4. Damaged or Lost Packages

If your order arrives damaged or you haven't received it within 20 business days, please contact our customer support team at support@hausorahome.com with your order number, and we will resolve it for you immediately.