OUR 12-MONTH WARRANTY COMMITMENT

We stand firmly behind the premium quality and craftsmanship of our products. To give you ultimate peace of mind, your purchase includes a Complimentary 12-Month Limited Warranty starting from the date of delivery.

1. What is Covered?

This warranty covers any technical defects, electronic malfunctions, or structural failures under normal residential use due to manufacturing defects. If the product stops working or fails to perform as promised within 12 months, we’ve got you covered.

2. What is Not Covered?

To ensure a fair policy, this warranty does not cover:

  • Cosmetic damage, including scratches, stains, or normal wear and tear from daily use.

  • Damage resulting from accidents, misuse, abuse, liquid spills, or altering the product.

  • Theft or loss of the product.

3. How to Claim Your Warranty

If you experience an issue with your product, making a claim is simple and seamless:

  1. Contact our customer care concierge at support@hausorahome.com.

  2. Provide your order number and a short video or a few clear photos demonstrating the technical issue.

  3. Once our team verifies the malfunction, we will issue a brand-new replacement or a full refund at absolutely zero cost to you. There is no need to experience the hassle of shipping the defective item back.