Refund policy

At our store, your satisfaction is our absolute priority. We stand behind the quality of our products and want you to love your purchase. If you are not entirely satisfied with your order, we are here to help make it right.

Our return policy lasts 30 days from the date your item is delivered, according to the tracking information.

1. Eligibility for Returns

To ensure a fair and premium experience for all customers, items eligible for a return must meet the following criteria:

  • The item must be unused, unwashed, and in the same pristine condition that you received it.

  • The item must be in its original packaging with all original tags and inserts attached.

  • To complete your return, we simply require your order number or proof of purchase.

2. Return Shipping

  • To maintain our competitive pricing and premium product selection, customers are responsible for paying the shipping costs for returning their items. Shipping costs are non-refundable.

  • We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Damaged, Defective, or Incorrect Items

If your product arrives damaged during transit, defective, or if you received the incorrect item, please rest assured that we will take full responsibility.

  • Please contact our dedicated concierge team at support@hausorahome.com within 7 days of delivery.

  • Simply provide your order number along with a few clear photos of the issue.

  • Once verified, we will immediately arrange for a complimentary replacement to be shipped out to you, or issue a full refund to your original payment method. In these cases, you do not need to worry about shipping the damaged item back to us.

4. Non-Refundable Situations

To prevent misuse, we kindly clarify that refunds cannot be issued under the following circumstances:

  • Packages that fail to deliver due to an incorrect, incomplete, or invalid shipping address provided by the customer at checkout.

  • Packages marked as successfully "Delivered" by the local postal carrier (e.g., USPS, DHL) but are missing due to porch theft.

  • Minor shipping delays caused by customs clearance, extreme weather events, or unexpected global logistics disruptions.

  • "Change of mind" requests after the order has already been processed, packed, and handed over to our shipping carriers.

5. The Refund Process

Once your return is received at our facility and inspected by our team, we will promptly notify you via email regarding the approval or rejection of your refund.

  • Upon approval, your refund will be processed immediately. A credit will automatically be applied to your original credit card or payment method within 5 to 10 business days, depending on your bank's processing times.